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aircanadalogo

Air Canada Sucks Ass

513 views Since it was Spewed out 9 years, 5 months ago at 1:38 am

That’s right, Air Canada sucks. We’ve all known this for years. I’ve ranted about this before. My experiences with them have never been good and for some strange reason it carries on. I’ve gone the route of not ever flying with them and in certain circumstances have paid substantially more to avoid the headaches I always get when dealing with them.

What is their deal anyways? Their staff really have ill tempers and the worst attitudes ever. Service both in terms of the people and the flights themselves suck.

The last straw for many people is this holiday season when they cancelled many flights and delayed many others with a “sorry you’re screwed” attitude towards the customers.

I’m surprised at the fact that one flight was kept on the tarmac grounded for 12 hours with them rationing the “food” and water. Many starving and hungry and worried about their health.

It’s funny reading articles like this from News 1130.  Amazing how 3/4’s of the calls to the Consumer’s Association of Canada has been complaints about Air Canada and the other 1/4 has been praise to their competition Westjet.

Westjet has done an exceptional job with their staff and customer service training. I’ve always had great service from them even when things were bad or not even Westjet’s fault in the first place. This really shined through this holiday season apparently.  Westjet was helping out all their own customers and even going above and beyond and taking care of stranded Air Canada passengers where they could.

I don’t understand how Air Canada can make such a bumbling customer service / PR move time and time again. Do the people in charge there never fly their own airline? I’m not sure how one can fathom treating others the way they do.  I hope all these complaints and situation this Christmas gets them to make some solid changes in their policy and improve their service. They definitely need some brand repair.

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10 Comments, Comment or Ping

  1. totally wrong air canada is cool ..i cant say the best try travelling in the usa with delta and ama and united …you will seee

  2. Sure there’s other airlines that may not be that great, but in the US there are more airlines that you can select from. Other options for getting from point A to point B. In Canada there’s currently only two major airlines. Air Canada and Westjet. When one provides substantially worse/better service, the impact is far greater as it is less diluted between available airlines.

  3. GravatarRob bickley

    I fly for work 3 times a month, between Vancouver and Edmonton. Usually Westjest, but 1 in 5 are via Air Canada. Although the planes are nice, with lots of leg room for a 5’10 guy, a few things have turned me off Air Canada forever for personal flight, and I have requested not to be booked on Air Canada in the future.

    On an Air Canada flight from Edmonton, in January, in -20 weather, I was near the front of a line of people that were stopped in the gangway for close to 10 minutes, while they served drinks to the people in business class. Most of the passengers had no idea why we were all stuck out there freezing, but I was some peeved off.

    I flew Air Canada July 5 to Edmonton, and a steward served orange juice to business class as we were boarding. After the plane took off, it was 45 minutes into the flight before I was offered a coffee and a cookie. No business class at Westjet, and they have enough stewards to serve from the front and the back. I think it is usually about 20 minutes before I get a coffee.

    If Air Canada thinks they can make 100 people wait while they serve 10 people, without anyone getting mad, …well,…that is why they are going to continue losing money

  4. GravatarSam

    I flew on Air Canada (AC) from New York to Geneva, Switzerland with a connection in Montreal. This was not a pleasure trip but was due to my 89 year old mother falling and breaking her foot. Pictures are on link below (copy the link and paste it):

    http://s449.photobucket.com/albums/qq211/semsem1234/Air Canada/

    I chose Air Canada because:

    1. They don’t charge for a second suitcase.British Airways charge as high as $75 I believe.
    2. They were $100 cheaper than Swiss; however Swiss fly nonstop.
    3. I get full mileage credit on my United mileage plus account.
    4. The ticket is valid 3 months with a change of date fee of $150. This compares to as high as $250 on Lufthansa.

    Newark to Montreal: Check in was quick and efficient at Newark. AC use smaller Canadair and Embraer commuter aircraft between New York and Montreal / Toronto. These planes have less room and are somewhat noisy. All that is served on this sector are nuts and a drink.

    As I checked in I was calm and relaxed knowing that I had 3 hours connection time in Montreal. I noticed that the flight to Toronto was delayed for 1 hour due to bad weather between the US and Canada.

    Our flight was delayed by 2 1/2 hours. And even though it was clear we would miss our connection no effort was made to put us on another flight to Europe from Newark; for example Lufthansa had a flight to Munich.

    I was upgraded to Business Class; 3 seats instead of 4. We were served nuts and a drink on a 1 hour 15 minute flight. When we arrived a wagon was waiting to rush us to the gate. We had to pass Canadian Customs which was quick. However the door to the gates was shut and by looking at the board, I realised that my flight to Geneva had just left 5 minutes ago.

    I had to wait in line about 30 minutes to pass passport control and then pick up my luggage. It was already 10 PM by now. I was offered a hotel room and $30 in vouchers for dinner, breakfast and lunch. I was put on an 8 pm flight to Frankfurt resulting in a 2 PM arrival in Geneva; 28 hours late.

    I asked the agent “what about routing me through Zurich?”, as I knew AC are partners with Swiss Airlines. She looked at me as if I was an idiot. “Why would you want to go through Zurich?” Later I found out that had she routed me on Swiss Airlines I would have gotten to Geneva at 8AM instead of 2 PM and avoided Frankfurt Airport which is a terrible airport. Long walks, confusing signeage and slow, slow, slow security personel who work in “slow motion” with insufficient staff.

    Gripe 1: No effort was made in Newark to get us to Europe the next day.
    Gripe 2: No effort was made in Montreal to get me to Geneva as quickly as possible.

    Air Canada are in the same alliance as Lufthansa and Swiss and in fact code share with Swiss from Montreal. So they should have transferred us to Lufthansa at Newark or at least put me on Swiss from Montreal. Their aim is to keep you on Air Canada no matter what.

    I was put up at the Hilton Gardens near the airport. It was a nice hotel and I was lucky. Others were put up at the Travellodge, a 40 year old hotel which did not look all that nice.

    Montreal to Frankfurt: The plane was a 777. The seats were comfortable, good legroom, good entertainment system which was easy to use. The crew were well groomed and very friendly. They also gave us a newspaper.

    Mood lighting: this is the “new thing.” Low lighting which in our case was bluish. Interesting but what I did not like was that they put it on the moment you board. I want to full lighting till after dinner. I find a dark cabin depressing unless it’s sleep time.

    Meal: Mediocre. Beginning salad and main dish were acceptable. But the desert was a cheap chocolate brownie which tased disgusting. Also no cheese with the meal which I always like as it fills me up with the bread. I would have thought that a flight operating from “French Quebec” would have some cheese.

    Breakfast was very good. A large banana muffin with delicious coffee
    from a company called “Second Cup.” In fact it was so good I had a “second cup.”

    The return trip:

    Geneva to Montreal: The plane was a 767. I had changed my return date twice for a fee of $150 for each change. Even though AC only operate 4 times a week I was impressed that they accepted to change the return dates without paying even more.

    The seating was comfortable. However the seat pocket in front of me had not been cleaned. I found a dirty napkin, plastic and in the seat pocket next to me a dirty stirer.

    Though my flight was in mid November the in flight magazine was from October. Three seats away I found a November issue.

    The meal was again mediocre: edible salad and main dish. The desert was disgusting. A milky creamy white liquid with a peach. The peach was edible. Again no cheese. I was not very satisfied.

    The snack was insufficient for an 8 hour flight. A small spinach thingy mig gig with not much spinach in it.

    Montreal to New York: I had to pass US Customs in Montreal which I don’t like. I prefer to do that in New York. We had to wait a lot. You don’t get to see the suitcases. They take a picture of the suitcases.

    The flight was in a small Embraer commuter plane; noisy and bumpy. Somwhat narrow seats.

    Lost suitcase: I arrived in New York and to my lovely surprise one suitcase was missing. After 2 months Air Canada informed me that the suitcase is now officially lost. At the beginning I had to communicate with agents in India who had no clue what was going on. I gave up bothering calling them.

    I am convinced that the suitcase was stolen. I had a permanent leather address tag on the top handle and 2 paper address tags; one was Air Canada and the other American Airlines. And on the side I had another American Airlines tag.

    Though I had $4,500 worth of clothes / shoes / coats in the suitcase, Air Canada wrote me the following letter.

    1. They are liable for up to $1,600 in losses as per the Warsaw Convention.
    2. Because I could only proove a few hundred dollars of purchases from my receipts, they would only offer me $1,167 and 41 cents.
    I love the 41 cents. Question: Who keeps 5 years of receipts on clothes they buy. Pathetic excuse.
    3. I admitted in my application that I had Homeowners Insurance. So I was told by Air Canada to go to my own insurance company.

    They made it seem as if it was my fault that the suitcase was lost. It reminded me of rape victims who get blamed for getting raped.

    Conclusion: I don’t consider Air Canada to be in the “major leagues.” True the weather delay was not their fault but the lack of any attempt to get me to Geneva as quickly as possible was.

    Losing a bag can happen but to lose it “permanently” is to me unbelievable. It happens very rarely. In fact I don’t know anybody who has gone through this experience. They usually find the lost suitcases after a few days.

    I had stress in both directions.

    The people who work for this airline, the ground crew, air crew and reservations agents were all great; (except for the employee who may have stolen my suitcase, though I have no proof of that); I don’t think I will risk flying with them again even if I get a free ticket.

    To have to replace all my stuff is going to be a tremendous hassle. Because I thought I may have to stay as long as 2 months I had taken all my nice things with me.

    Lesson: Buy sufficient luggage insurance as you never know what can happen.
    Try to fly nonstop if you can. It greatly reduces the risk of lost luggage.
    Pass Customs at your final destination not in between; in Canada in my case. It also reduces the risk of lost luggage.

  5. GravatarJonathan

    MOST Canadians, prefer to go through US Customs and Immigration at the Canadian airport if they can. Sadly US officials, at airports in the US, are much more rude , and full of attitude. This is less so, but still exists at pre-clearance immigration. The only solution is for people to stop giving Air Canada their money, then the company will go under.

  6. GravatarMRT

    here it is 2011 and AIR CANDA STILL SUCKS the guy is totally right , WEST JET ROCKS

  7. GravatarBill Giamou

    My Daughter’s nightmare with Air Canada has left our family feeling raped and broke. The half witted “Customer Prevention” people who work for them at Terminal 1 at Pearson did not notify her of delayed flight status and a dream vacation was ruined. Furthermore, the IQ deficient staff at Air Canada Corporate (dope smoking retards who play solitaire all day) could care less……..DO NOT FLY AIR CANADA…..pass it on.

  8. GravatarBill Giamou

    Fire those lazy union bum pilots and baggage handlers. Also, go get MY money back from your former CEO’s who either stole or were golden parachuted into oblivion. I will NEVER fly with you bumwipes ever again!

  9. GravatarMarty

    My 70 mother was 10 mins late from the cut off time due to unexpected traffic & they charged her $75 to board the next flight.Totally disgusting, not costumer friendly at all.

  10. GravatarMarty

    My 70 years old mother was 10 minutes late due to unexpected traffic, there was still 50 minutes before departure, not only did they not let her board her flight they charged her $75 to get on the next one. AC whatever happened to costumer service?!?! Does it feel good to rob an old lady of her hard saved money?!?! Disgusting!!! None of the ticket agents were helpful at all, one was on the phone ordering flowers, the other was staring into space, and one was all about the $75 fees. And they expect people to feel bad for them when they go on strike?!?!

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